Help Centre

VEAN offers symmetrical speeds of up to 10Gbps, depending on your location and service tier. Symmetrical means your download and upload speeds are the same, providing optimal performance for creators, gamers, and remote workers.

Yes, our Professional and Business tiers include static IP addresses by default. Residential users can request a static IP as a service add-on for a small monthly fee.

No, all VEAN home and business broadband plans are truly unlimited. We don't have data caps, fair usage policies, or traffic shaping during peak hours.

Most full-fibre installations are completed within 7-14 working days of your order. Once our engineer arrives, the standard setup inside your premises usually takes between 1 and 3 hours.

VEAN operates a dual-stack IPv6/IPv4 network. For Professional-tier subscribers, we provide dedicated IP space with zero CGNAT, ensuring full control over port forwarding and custom server hosting.

We provide high-performance network termination equipment (ONT) with all installs. Depending on your service tier, we also provide a premium Wi-Fi 6 or Wi-Fi 7 router designed to handle multi-gigabit speeds.